Technical Support/ Installation of Biometric Devices.
Field visit to different clients accross the districts/state for sales, service and support.
On-site Repairs and service of biometric devices.
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal team
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
DESIRED CANDIDATE PROFILE
• Preferred Male Candidates - with laptop, internet connection and two wheeler.
• ITI, BCA / BSc, Diploma or BE/Btech candidates preferred.
• Candidates with Electronics/ Networking Knowledge can also apply.
• Interested candidates can call or whatsapp 9483522228(10am to 4pm only).