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Technical Support Engineer- Hindi( must be mother tongue)

Department : Technical Type: Work From Office Work Location : Bangalore Positions : 2 Minimum Experience : Fresher Minimum Education : Graduate Gender : Female

DESIRED CANDIDATE PROFILE

  • Preferred Male/Female Candidates.
  • BCA / BSc, Diploma or BE/Btech candidates preferred.
  • Candidates with Electronics/ Networking Knowledge can also apply.
  • Must be fluent in Hindi Language.
  • Current location must be Bangalore.

ROLES AND RESPONSIBILITIES

• Taking ownership of customer issues reported and seeing problems through to resolution

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal team

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.

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